jillif Casino – Privacy Policy

1. Who We Are

jillif ("jillif," "we," "us," or "our") operates the online gaming platform accessible at jillif.net, providing Filipino players with access to casino games, sports betting, live dealer tables, slots, bingo, and related entertainment services. jillif is the data controller responsible for the personal data collected through this platform.

For all privacy-related inquiries, you may contact our Data Protection Officer (DPO) at [email protected]. We are committed to responding to all privacy inquiries within a reasonable timeframe, and no later than fifteen (15) business days from receipt of your request.

2. Personal Data We Collect

jillif collects the following categories of personal data from players and platform visitors:

Identity & Contact Data:

• Full legal name, date of birth, and gender;
• Email address, mobile number, and residential address (including city, province, and postal code);
• Government-issued identification details (e.g., passport number, driver's license number, UMID, SSS ID, PhilHealth ID, or Voter's ID) collected for age and identity verification purposes;
• Selfie or photograph submitted for identity verification where required.

Financial Data:

• GCash account details, Maya/PayMaya account details, or bank account information used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal amounts, and dates;
• Debit card details where applicable (card number is not stored in full; only the last four digits and expiry date are retained for reference).

Gaming & Behavioral Data:

• Game history, betting patterns, session duration, and wagering activity;
• Bonus and promotion usage history;
• Responsible gaming tool settings, including deposit limits and self-exclusion status.

Technical & Usage Data:

• IP address, device type, operating system, and browser type;
• Pages visited, time spent on pages, and navigation paths within the jillif platform;
• Login timestamps and session activity logs.

Communications Data:

• Records of communications between you and jillif customer support, including live chat transcripts, email correspondence, and support ticket history.

3. How We Collect Your Data

jillif collects personal data through the following means:

• Direct collection: Information you provide when registering for a jillif account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, and similar tracking technologies when you access the jillif platform (see Section 7 for details);
• Third-party sources: Identity verification data from third-party KYC (Know Your Customer) service providers; fraud prevention data from anti-fraud service providers; payment data from payment processors such as GCash and Maya.

4. Why We Use Your Personal Data

jillif uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your jillif player account, including processing your registration and verifying your identity and age;
• Service delivery: To provide access to jillif games, process deposits and withdrawals, and deliver the services you have requested;
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and the Data Privacy Act of 2012;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the jillif platform;
• Responsible gaming: To monitor gaming activity and apply responsible gaming tools, limits, and interventions where appropriate;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing and promotions: To send you information about jillif promotions, bonuses, and new features where you have consented to receive such communications. You may opt out at any time;
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the jillif platform.

5. Legal Basis for Processing

jillif processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform the contract between you and jillif (i.e., providing gaming services, processing payments, managing your account);
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations;
• Legitimate interests: Processing necessary for jillif's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jillif does not sell your personal data. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Service providers: Third-party companies that provide services on jillif's behalf, including payment processors (GCash, Maya, banks), identity verification providers, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by jillif and in accordance with applicable data protection law;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory obligation;
• Law enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other legal process;
• Business transfers: In the event of a merger, acquisition, or sale of jillif's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7. Cookies & Tracking Technologies

jillif uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help jillif recognize you, remember your preferences, and analyze platform usage.

jillif uses the following types of cookies:

• Essential cookies: Required for the jillif platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled;
• Functional cookies: Remember your preferences and settings to provide a more personalized jillif experience;
• Analytics cookies: Collect anonymized data about how players use the jillif platform, helping us identify areas for improvement;
• Security cookies: Help detect and prevent fraudulent activity and unauthorized access to jillif accounts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jillif platform. By continuing to use jillif, you consent to the use of cookies as described in this section.

8. Data Retention

jillif retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and identity data is retained for the duration of your jillif account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Transaction and financial data is retained for a minimum of five (5) years following the date of the transaction, as required by applicable Philippine law;
• Gaming activity data is retained for three (3) years following the relevant gaming session;
• Customer support communications are retained for two (2) years following the resolution of the relevant inquiry;
• Marketing consent records are retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, jillif will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9. Data Security

jillif implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jillif platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of jillif systems;
• Multi-factor authentication options for player accounts;

While jillif takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. jillif cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your jillif login credentials and for ensuring that your device is adequately protected.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jillif will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules and regulations.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jillif:

• Right to be informed: You have the right to be informed about how jillif collects and processes your personal data, as set out in this Privacy Policy;
• Right of access: You have the right to request a copy of the personal data jillif holds about you, along with information about how it is being used;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jillif holds about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jillif's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jillif has processed your personal data in violation of applicable law.

11. Children's Privacy

If jillif becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jillif platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of available parental control tools to prevent access to gambling platforms.

12. International Data Transfers

jillif primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines, for example where jillif uses cloud infrastructure or third-party technology providers with servers in other jurisdictions.

Where personal data is transferred outside the Philippines, jillif ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms recognized under Philippine data protection law.

By using the jillif platform, you acknowledge and consent to the transfer of your personal data to other jurisdictions where necessary for the provision of jillif's services, subject to the protections described in this section.

13. Third-Party Links

The jillif platform may contain links to third-party websites or services for informational or operational purposes. jillif is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to data collected by jillif through the jillif.net platform and associated services.

We encourage you to review the privacy policies of any third-party websites you visit. jillif does not endorse or make any representations about third-party websites linked from the jillif platform.

14. Updates to This Privacy Policy

jillif reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jillif will notify registered players via email or a prominent notice on the jillif platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the jillif platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how jillif protects your personal data.

If you do not agree to the updated Privacy Policy, you must cease using the jillif platform and may request account closure in accordance with the jillif Terms & Conditions.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jillif's data practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.

Note: jillif staff will never ask for your account password via email or any other channel. Do not share your login credentials with anyone.